As per our terms and conditions:
No Refund Policy on digital products:
Once receiving your order there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described – please contact us within 24 hours of delivery.
If you purchase something from our website and receive a defective product you must write to us on firstname.lastname@example.org within three days from the delivery date. One of our customer service representative’s will contact you.